livejili Privacy Policy — How We Protect Your Personal Data

01 Who We Are

livejili is an online gaming and sports betting platform operating at livejili.club. In this Privacy Policy, "livejili", "we", "us", and "our" refer to the operator of the livejili platform. "You" and "your" refer to any person who visits, registers on, or uses the livejili platform in any way.

livejili acts as the data controller for the personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how livejili handles your data, you can contact us at [email protected].

This Privacy Policy applies to all livejili services, including the livejili website, the livejili mobile app, and any related services or communications. It does not apply to third-party websites or services that may be linked from the livejili platform — those third parties have their own privacy policies which you should review separately.

02 Data We Collect

livejili collects personal data in three main ways: information you provide directly, information collected automatically when you use the platform, and information received from third parties such as payment processors and identity verification providers.

livejili does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

03 How We Use Your Data

livejili uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your livejili account, including verifying your identity and age.
• Payment Processing: To process deposits and withdrawals through bKash, Nagad, Rocket, and other approved payment methods.
• Service Delivery: To provide access to sports betting, casino games, live dealer tables, and all other livejili products.
• Customer Support: To respond to your queries, complaints, and requests through live chat and email.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the livejili platform.
• Legal Compliance: To comply with applicable laws, regulations, and requests from regulatory authorities or law enforcement agencies.
• Responsible Gaming: To monitor gaming behaviour and apply responsible gaming tools where necessary to protect player wellbeing.
• Platform Improvement: To analyse usage patterns and improve the livejili platform, fix bugs, and develop new features.
• Marketing Communications: To send you promotional offers and updates about livejili, where you have given consent or where we have a legitimate interest to do so. You can opt out at any time.

livejili will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

04 Legal Basis for Processing

livejili processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract Performance: Processing is necessary to fulfil our contract with you — for example, to operate your account and process your transactions on livejili.
• Legal Obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate Interests: Processing is necessary for livejili's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time by contacting livejili support or using the unsubscribe link in any marketing email.

05 Sharing Your Data

livejili does not sell your personal data. We share your data only in the following limited circumstances:

• Payment Processors: We share financial data with bKash, Nagad, Rocket, and other approved payment providers to process your transactions. These providers are bound by their own privacy policies and data protection obligations.
• Identity Verification Providers: We share identity data with KYC verification partners to confirm your age and identity as required by law.
• Game Providers: Certain usage data may be shared with game providers (such as JILI Games) to deliver game content and resolve disputes. Game providers do not receive your financial or identity data.
• Regulatory Authorities: We may be required to share data with regulatory bodies, law enforcement agencies, or courts where required by law or a valid legal order.
• Fraud Prevention Services: We may share data with fraud detection and prevention services to protect the livejili platform and its players.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the livejili business, your data may be transferred to the new owner. You will be notified of any such transfer.

All third parties with whom livejili shares personal data are required to handle that data securely and in accordance with applicable data protection laws. livejili does not permit third parties to use your data for their own marketing purposes.

06 Data Retention

livejili retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and reporting requirements. The following retention periods apply:

When data is no longer required, livejili securely deletes or anonymises it so that it can no longer be linked to you. In some cases, anonymised data may be retained for statistical analysis.

07 Cookies & Tracking Technologies

livejili uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. The following types of cookies are used on livejili:

• Essential Cookies: Required for the livejili platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to improve your experience on livejili.
• Analytics Cookies: Collect anonymised data about how players use the livejili platform, which pages are visited most, and where errors occur. This data helps us improve the platform.
• Marketing Cookies: Used to deliver relevant promotional content about livejili. These are only set where you have given consent.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the livejili platform, but some features may not work as intended. For more information about managing cookies, refer to your browser's help documentation.

08 Your Privacy Rights

As a livejili player, you have the following rights regarding your personal data. To exercise any of these rights, contact livejili support at [email protected]. We will respond to all valid requests within 30 days.

09 Data Security

livejili takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL Encryption: All data transmitted between your device and livejili is encrypted in transit using industry-standard SSL technology.
• Secure Server Infrastructure: livejili stores player data on secure servers with restricted physical and electronic access controls.
• Access Controls: Only authorised livejili personnel with a legitimate need to access your data are permitted to do so. All staff with data access are bound by confidentiality obligations.
• Regular Security Audits: livejili conducts regular security assessments and penetration testing to identify and address vulnerabilities.
• Two-Factor Authentication: livejili supports two-factor authentication for player accounts to add an additional layer of security.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect your livejili account has been compromised, please contact our support team immediately at [email protected].

10 Children's Privacy

livejili is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use the livejili platform in any way.

If livejili discovers that personal data has been collected from a person under 18, we will immediately close the associated account, void any bets or transactions, and securely delete all data relating to that individual. If you believe a minor has registered on livejili, please contact us at [email protected] immediately.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms including livejili. For more information on responsible gaming tools, visit our Responsible Gaming page.

11 Updates to This Privacy Policy

livejili may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, livejili will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the livejili platform after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how livejili protects your data. If you disagree with any changes, you should stop using the platform and contact support to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way livejili handles your personal data, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available 24/7 through the livejili website and app
• Response Time: Live chat within 2 minutes on average; email within 24 hours

livejili is committed to resolving all privacy-related queries promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.